Thank you for choosing swrf.shop! We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, you can return the item according to the following refund policy.
- Refund Eligibility
You can apply for a refund within 14 days of receiving the item.
The item must be unused, in its original packaging, and with its original tags.
Please note that the following items are not eligible for refunds: specialty products, intimate apparel, and any specially treated items.
- Application Process
If you wish to return the item, please follow these steps:
Contact our customer service team, inform them of your refund request, and provide your order number and relevant information.
Our customer service staff will review your application and provide you with return authorization and guidance.
- Return Address
Please send the returned item to the following address:
Return Address: 220 SOUTHRIDGE PL, MOUNT AIRY, NC 27030
Please ensure that the returned package is placed in a reliable delivery service and retain the tracking number. We recommend that you choose a trackable shipping method.
- Refund Processing
Once we receive the returned goods and confirm they meet the refund requirements, the refund will be processed using the original payment method. Processing time is typically 7 business days, but the exact time may vary depending on the bank’s processing efficiency.
- Contact Us
If you have any questions during the refund process or need further assistance, please feel free to contact our customer service team. We are dedicated to serving you and ensuring your shopping experience is satisfactory.
Thank you for your understanding and support! We look forward to providing you with better products and services.